I called the pharmacy right away and expressed my frustration to the woman on the phone. She tried for a few moments to see what happened before transferring me to the rep who filled the order. When he got on the phone he told me that BCMH only allows a 30 day supply. So all of my calls to Anthem were for naught. Where is that lapse in communication? When I asked why I was only getting a 30 day supply, could they not tell me that BCMH would only allow 30 days? I spent probably a total of 2 hours on the phone between them and Anthem and all along it had nothing to do with either.
On a lighter note, I have a quick Ella story I need to share. She was in the playroom yesterday and I had brought the twins downstairs and stuck them in there with her and walked into the kitchen to make bottles. Two minutes later, both simultaneously started screaming. I went back into the playroom where Ella stood looking at me sheepishly. I said, "What happened?" and she looks up and me and says, "They missed you!".
No comments:
Post a Comment